Refund policy
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
Returns
Returns are accepted on USA orders of non-customizable items within 30 days of delivery.
All returns are a subject to a 5% restocking fee per item based on the price paid, plus $12 in return shipping fees per order, both of which will be deducted from your refund.
What is a restocking fee?
A restocking fee is a charge that a retailer deducts from a customer's refund when a returned product needs to be inspected, repackaged, or processed before it can be resold. Restocking fees exist because every return involves labor for inspection, repackaging materials, and the risk that the product can't be resold at full price. The restocking fee offsets some of that cost.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we’ve received your return, please contact us at hello@seamlessbikinis.com.
To be eligible for a return, your items must be in the same condition that you received them - unwashed, unworn, and unused, free of any scents/substances. When trying on your new swimsuit, please wear underwear underneath / use a hygienic liner.
***Only orders shipped to USA are eligible for returns
*** Customized items are not eligible for returns, but certain items can be sent back for alterations.
Alterations
Only custom orders are eligible for alterations:
Sizing down — making a swimsuit smaller for a better fit.
Coverage adjustments — reducing coverage on bikini tops, bikini bottoms, and one-pieces (for example, cutting a higher-rise bottom to a lower rise, making leg cut higher by removing fabric, lowering the neckline)
What can't be altered:
Adding fabric or coverage — Any change that requires adding new material is not possible as an alteration, as this would essentially mean remaking the piece entirely.
Fabric changes — Switching to a different fabric type is not possible as an alteration, as it requires constructing a new piece from scratch.
Exchanges
Fabrics are often limited in availability so it's not guaranteed that the item you want will be in stock by the time we receive your return.
Instead, here's how it works:
- submit your return (see return policy above to confirm your item is eligible for a return)
- place a new order separately for the piece you'd like
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-refundable items
Customized items cannot be returned, as they are made uniquely for each customer. Non-customized items are eligible for return, provided they are unused. Any items that show signs of use, such as stains or odors, are not eligible for return. This includes items that have been washed, as washing implies prior use.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.